FAQ'S
Frequently Asked Questions
What is an Abaya?
An Abaya is a traditional, loose-fitting cloak worn by women in Muslim-majority countries. It often features simple,
elegant designs and is worn over everyday clothing.
What sizes do your Abayas come in?
Our Abayas are available in a range of sizes from S to XL. Please refer to our size chart for detailed measurements.
How do I choose the right size?
We recommend using our detailed size chart to find the perfect fit. Measure your bust, waist, and hips, and compare them to our chart. If you're between sizes, we suggest choosing the larger size for
a more comfortable fit.
What materials are your Abayas made from?
Our Abayas are crafted from high-quality fabrics such as imported Nida, Milano, Armanisatin. Each product page provides specific details about the material used.
How should I care for my Abaya?
To maintain the quality of your Abaya, we recommend hand washing with cold water or dry cleaning.Avoid using bleach and
tumble drying. Hang or lay flat to dry.
Do you offer custom designs?
Yes, we offer custom design services. We have a separate section for customization on the website.
Can I return or exchange my Abaya?
Yes, we have a 15-day return and exchange policy. The Abaya must be in its original condition, unworn, and with all tags
attached. For more details, please visit our Returns & Exchanges page.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times vary based on your location and the shipping
method chosen. Standard shipping usually takes 5-7 business days, while express
shipping takes 2-3 business days.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
Full details are available at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also track your order through the My Orders section of your account on our website.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please
contact our customer service team within 7 days of receiving your order, and we will arrange a replacement or refund.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as
possible to make any changes.
How can I contact customer service?
You can reach our customer service team via email at zaibaya.co@gmail.com For additional questions or assistance,
please feel free to reach out to us. We are here to help!
Will out-of-stock items be restocked?
If an item is out of stock, we will make every effort to restock it as soon as possible. If restocking is not possible, the item will be removed from our website.